Check our Acceptable Usage Policy below.
Having a service with us you agree to below:
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Acceptable Usage Policy
All users must comply with all relevant legislation and regulations on bulk and commercial e-mail, including but not limited to the CAN-SPAM Act of 2003.
Users may not send mass unsolicited e-mail, which is email that is sent to recipients who have not "opted-in" to mailings from the user. Users who send mass mailings must maintain complete and accurate records of all consents and opt-ins and provide such records to Hostking upon its request. If a user cannot provide positive and verifiable proof of such consents and opt-ins, we will consider the mass mailing to be unsolicited. Users are prohibited from operating mailing lists, listservs, or mailing services that do not target an audience that has voluntarily signed up for e-mail information using an "opt-in" process or that has made their e-mail addresses available to a user for distribution of information. Users who operate mailing lists must maintain complete and accurate records of all consents and "opt-in" elections and provide such records to Hostking upon its request. If a user cannot provide positive and verifiable proof of such consents and "opt-in" elections, we will consider the list mailing to be unsolicited. Any user-maintained mailing list must also allow any party on the list to remove itself automatically and permanently. Other prohibited activities include, without limitation, the following:
If, as a result of your actions, our domains and/or IP address ranges are placed on black hole lists or other mail filtering software systems, your server may be suspended and possibly terminated upon further investigation.
The following uses are prohibited on our network. Engaging in these activities on our services will result in an account and/or service suspension without notice.
Some network ports are blocked on our network, this is to ensure our services are not used maliciously and to protect machines from possible known vulnerabilities. Any port(s) may be added or removed to/from the list of blocks without prior notice to users. Please create a support ticket if you require more information on the specific blocks.
Please note if you do not stay within the bounds of your plan you can receive an overage bill. We reserve the right and without notification to charge for such overages. You may query this with support department at any time.
VPS : If you so choose VPS Servers that exceed Bandwidth will be auto-suspended, (Note: it is Unmanaged VPS customers responsibility to keep their VPS servers secure and passwords secure)
Users who are targeted with frequent and/or disruptive attacks may have action taken against their service and/or account. If your service(s) are found to be impacting the experience of other users persistently, you will be notified via ticket and requested to prevent further damages from occurring or relocate to another provider.
Unlimited & unmetered claims have software and hardware limitations, and are subject to a discretionary fair use policy by our team. Our hosting plans are intended only to be used for content relevant to a hosted website, any form of backup storage, file locker services, personal media (e.g. photos, movies, music or any other form of media) is not permitted. If you are using more of any resource than is considered realistic or reasonable for the relevant platform then you will be notified via ticket to reduce your usage. If any user' usage of a resource imposes a risk to the integrity of the platform, they may have their service(s) suspended to prevent any disruptions.
All accounts are protected by CloudLinux virtualization. The resources allocated to our clients through packages are not dedicated to the account, and no right to use the entirety of any resource is given. These are in place to lessen attack disruption and/or abusive behaviour from affecting other customers on the same node. If you are persistently reaching these limits, we may request that you upgrade your plan (if applicable) or move to a more powerful environment such as a VPS or dedicated server. We retain the right to change these limits without notice and to suspend service(s) that are persistently reaching their resource limits.
All Direct Admin accounts on our Shared & Reseller plans have a soft limit of 100,000 inodes and a hard limit of 250,000 inodes though they may differ on some services. You can burst over your soft limit temporarily for up to 7 days, if it doesn't reduce back below the limit by this threshold and/or you hit your hard limit then your account will be denied access to write any further files on your account and you will be required to remove data to regain full functionality. In computing, an inode is a data structure on a traditional Unix-style file system such as UFS. An inode stores basic information about a regular file, directory, or other file system object. (One inode is equal to 1 file, such as an image)
Outgoing mail on all of our Direct Admin host nodes are limited to 500 emails per hour on each individual account, this includes mailman lists and PHP mail. We retain the right to alter this limit without prior notice.
SSH access granted by Hostking is jailed by CloudLinux LVE to prevent access to unauthorized directories/binaries and damages to the host node. If you are found to be installing or running processes that are not meant for the platform you're placed on, those processes will be killed and your SSH access will be revoked. Severe and/or persistent abuse may result in an account suspension.
All Direct Admin host nodes run daily backups of accounts, the maximum retain period is 14 days. This process happens during off-peak hours and may cause a decrease in server performance during this time, we are not responsible for any performance decrease during the process. Accounts using more than 100GB quota and/or 300,000 inodes are excluded from the backup process to ensure tasks are completed in a timely manner without hindering performance. We provide these backups as an emergency fail-safe and cannot guarantee their availability to users.
For shared & reseller accounts, backups older than 14 days in a user account may be removed from the server at our discretion.
You agree that we may remove impermissible data from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other users:
On our VPS platform, CPU, network and disk I/O are shared among other users on the same node. If your VPS is persistently using these resource(s) for a prolonged period of time and/or disrupting the experience of other users sharing the same node, we will notify you to reduce your usage via ticket. Severe cases may result in your VPS being rebooted, shutdown and/or suspended. Failure to acknowledge an abuse ticket will result in a suspension of your VPS.
We perform weekly full backups of VPS servers for disaster recovery purposes. Backups are usually performed during weekends. We can restore these upon your request at no charge to retrieve data etc. as required. Customers are responsible on deciding if they will be offering their customers daily backups which must be set within their VPS panels, etc.
As all VPS plans are unmanaged, we will only directly assist when the following are negatively affected for a user/server:
The following are acceptable providing they abide with the rest of this policy:
All dedicated servers are automatically securely wiped when they're cancelled/terminated, this involves overwriting the drive(s) with zeroes in order to ensure that any data that was present is not recoverable by the next user.
Any attempts to bypass, modify and/or disrupt the internal settings of the server will result in the server being suspended without prior notice. E.g entering the BIOS or modifying IPMI controls
Activities that result in damage to the server hardware are prohibited, and will result in the server being suspended without prior notice. E.g stress tools