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Mobile data is a monthly billed service unless otherwise stated. Mobile Data is subject to the same Terms and Conditions as ADSL data, for the purposes of Payment, Termination and Monitoring of Usage except where specified.
Mobile Data is subject to the Regulation of Interception and provision of Communication-related information Act where applicable (RICA). When a purchase for mobile data is made it is deemed that you have read, understood and accepted all Terms & Conditions pertaining to the purchase.
If you have any queries please contact us before making any purchase for any service through this website, our 24 hour, 7 day a week support number is 087 802 0155.
Coverage and Signal Availability
Service delivery of Mobile data is dependent on signal availability and demand for data services in any particular area. Hostking does not warrant or guarantee service for any specific areas, whilst every effort will be made to give clients an indication of possible service (via the Coverage Map). Hostking accepts no liability should the aforementioned map differ to actual data service experienced.
SIM cards provided by Hostking are not automatically LTE enabled. LTE capable Hostking Mobile SIMS can be activated for LTE services via the Client Control Panel. Activation of LTE on the SIM is within 72 hours of the request. Clients using their own MTN SIM for Hostking Mobile Data will need to request the activation of LTE with MTN directly.
An LTE capable device is required in order to obtain LTE speeds.
Purchasing of Data and Devices
Hostking reserves the right to limit the quantity of purchases made. Data and devices may only be purchased via credit card or debit order. EFT, Stop Order and Cash Deposits are not accepted. Your order will be shipped once your payment has been cleared.
All purchases of data are prorated on the day of purchase, both the data allocation and price are prorated. Should delivery of your SIM occur the month after it was purchased the data allocated on the SIM will be calculated from the date of purchase to the last day of the month it was purchased in.
Credit Card payments are cleared within 24 hours and Debit Order payments can take up to 10 working days to clear. Your order will be shipped on the first working day of your payment being cleared.
Rollover of Data
Should you not use all of your purchased data within a month (1st to last day of each month); the unused data will carry over to the following month for a period of 3 months. As your data is exhausted the unused data from the oldest months accumulated data will be added to your service. In order to use your rollover you must first deplete your monthly allocation of data, once the monthly allocation is depleted your rollover data will automatically become available.
You have not used up all your data for June, July and August. In September you run out of data, we will automatically allocate the unused data from June to your data service first. If you deplete this data too, we will automatically allocate the unused data from July and if you deplete this, we will automatically allocate the data from August. If you reach the end of September and you only needed to use your rollover data from June and July, the unused data from August will be available to use in October.
Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason all data that has accumulated will fall away and will not be re-allocated on payment for the service. Should you cancel your service any accumulated data will fall away.
Technical support is provided for the setting up of the APN on the client's device. Hostking does not offer support on applications or set-up of device applications such as email.
Clients are able to use Hostking Mobile Data on their existing contract MTN sim (not available on prepaid MTN sim's). The client's use of their existing MTN contract sim is subject to the same Terms and Conditions as all other Hostking Mobile Data products and services. Should we fail to verify your MTN sim with MTN for provisioning of Hostking Mobile Data your order will be deleted (all purchases within the order) and the purchase/s will need to be re-purchased.
Mobile data clients are able to top up their data should they exhaust it at any time during the month. This top-up can be done via the Control Panel or Mobile Control Panel. Data that has over run the purchased data total will be deducted from your next top-up. Example, 500mb purchased, 550mb used before capping takes place, top-up with 500mb, 450mb will be allocated.
Cancellation of Data
If a data product is cancelled the SIM card linked to the product including any unused data will be cancelled on the requested date. If the client has opted to use their own SIM, the Hostking Mobile Data service will be discontinued on their selected SIM. Once cancellation of the SIM has taken place it cannot be reactivated.
Failure to Pay
Should we not receive payment for data purchased the data together with the SIM provided will be cancelled. If the client has opted to use their own SIM, the Hostking Mobile Data service will be discontinued on their selected SIM. Once the SIM has been cancelled it cannot be reactivated.
Identity Verification Requirements (RICA)
By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.
All Data products are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. Failure to produce the required aforementioned information will result in the product not being activated, regardless of any amounts billed.
Delivery of the data product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase of a data product regardless of whether the person/s has been RICA' d previously. The drivers of the courier service used by Hostking are RICA agents and will RICA the user upon delivery of the order. The person who will use the SIM is the person who will be vetted and must therefore be available to accept delivery. Under no circumstances will someone else be able to accept delivery on behalf of the user. Should the order be for business purposes an authorized representative for the business must be available to accept delivery and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Hostking for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.
The following documentation together with legible copies thereof will be required for the RICA verification; the copies will be retained by the person delivering your RICA product:
For a Natural Person:
Proof of Identification
Proof of Physical Address (Home Address)
For a Business:
Proof of Company Details
Proof of Address
Letter authorising selected representative to act as representative on behalf of the business
Proof of Identity for the representative
Proof of physical home address of company representative
The following documents are accepted for verification purposes:
Identity Verification (Natural Persons and Company Representative):
Green bar-coded South African ID book
Valid temporary ID issued by Home Affairs
Valid South African passport
New bar-coded ID cards
For Non-South African citizens – Passport or valid VISA / permit
Company Detail Verification (Businesses):
Company registration documents
Tax Clearance Certificate
SARS registration documents, or
Any other Government issued documents containing the Company details
Proof of Physical Address (Natural Persons, Businesses and Company Representatives):
Lease Agreement (not older than 12 months)
Municipal Account (not older than 3 months)
TV License (not older than 12 months)
Telephone Account (not older than 3 months)
Bank Statement (not older than 3 months)
Retail account which is delivered to that address on a regular basis (not older than 3 months)
Cell C LTE / LTE-A is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property. The product and fulfillment thereof is offered by Internet Solutions PTY (Ltd) together with Cell C Proprietary Limited with Hostking PTY (Ltd) acting as a selling agent (reseller).
The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations must be submitted via the Control Panel the month before the cancellation must take place e.g. Cancellation must be set in October for cancellation at the end of November. The service can be set to upgrade or downgrade at any time (before the 25th for debit order clients) but the new service will only be effective from the 1st of the following month. Unused monthly data does not carry over and will expire at the end of each month.
You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. The topup data is valid for 30 days from purchase and will expire thereafter, monthly data allocation will be depleted first, thereafter topup data. E.G. You purchase 1GB of topup data on 15 September, you have until the end of the day (23:59) on 14 October to use this data, any data not depleted by 23:59 on 14 October will expire.
This service is a mobile wireless service which can be used anywhere within Cell C LTE / LTE-A Coverage areas. Hostking will not provide Support Services when the service is used outside of a Cell C LTE / LTE-A Coverage Area. Clients who proceed with the purchase of a Cell C LTE / LTE-A Data service and are not covered under the Cell C LTE / LTE-A Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the Cell C LTE / LTE-A Coverage Map.
You can use any LTE compatible device but we recommend these devices:
The Recommended LTE Devices carry a 12 month Warranty if ordered through Hostking with their SIM, device warranty claims for the Recommended LTE Devices will be handled by Hostking who will deal directly with the Supplier on the clients behalf.
In line with the Consumer Protection Act, Hostking has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 5 days from delivery it will be refunded or replaced with a new unit provided the unit is returned in the same condition it was received. The cost of returning the device is the responsibility of the client and will be charged to the clients account.
Your initial purchase of data will be billed prorata and you will receive prorata data. The only payment methods that will be accepted for this service are Credit Card and Debit Order, please note that any other services already on the Profile which the purchase is being made on will automatically update to the chosen payment method (Debit Order/Credit Card). A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data, because the invoice was calculated and generated on the day of purchase and not the day of delivery we will re-calculate the amount due according to the date of activation and credit the balance to the clients account.
The SIM and Device will be delivered within 5 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 24 hours from the time the SIM Card is inserted into an LTE compatible device for the data to be allocated. Please note that the SIM must be inserted into a Compatible Device within 48 hours of taking delivery, failure to do so will result in the SIM being deactivated.
IMPORTANT: Please note that the fulfilment partner Convergex Distribution Management will make a maximum of 6 attempts to contact you on the number provided to arrange your delivery, if they cannot make contact your order will be cancelled. This also applies to the delivery of your Device/SIM, the couriers will make a maximum of 2 attempts to deliver your order, if they are unsuccessful your order will be cancelled and the delivery costs associated with the failed deliveries will be invoiced to your account. Where a delivery fails on the first attempt but is successful on the second attempt an additional delivery charge will be applicable and invoiced to your account.
The purchase of the Cell C LTE / LTE-A service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Delivery of the SIM/Router is facilitated by Convergex Distribution Management on behalf of Internet Solutions and Hostking. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Convergex Distribution Management, as such please be advised that your personal details will be received by the courier, Convergex Distribution Management and Internet Solutions. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.
RICA Requirements are explained in detail in the sections above.
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