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Check our Terms & Conditions below.

AGREEMENTS & POLICIES

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Terms of Service

Hostking provides hosting services to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of Hostking (hostking.co.za) agree to and are subject to our Acceptable Use Policy, Privacy Policy and the following Terms of Services: Clients acknowledge that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of Hostking and that damages resulting from any interruption of service are difficult to ascertain. Therefore, clients agree that Hostking shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Hostking. Subscriber further acknowledges that Hostking's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall Hostking be held liable for any special or consequential damages, loss or injury.

Billing

You agree to use all Hostking services and facilities at your own risk. Hostking specifically disclaims all warranties of merchant ability and fitness for a particular purpose. In no event shall Hostking be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Clients agree that they shall defend, indemnify, save and hold Hostking harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Hostking, its agents, its customers, officers and employees, that may arise or result from any service provided, performed, agreed to be performed or any product sold by its customers, its agents, employees or assigns. Clients agree to defend, indemnify and hold Hostking harmless against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with Hostking's network. Hostking reserves the right to intervene with any website/data hosted on its servers/network in the interest of its clients. Any material supplied/hosted by a client that is infringing or allegedly infringing on the proprietary rights of a third party copyright owner are subject to removal from Hostking's servers/network. Hostking shall be the sole judge of what violates this policy.

At this time, we bill monthly, quarterly, semi-annually and annually, depending upon the plan. We provide a 7-day money-back (refund) guarantee. Each refund request must be submitted using our support ticket system located at my.hostking.co.za. Each refund request is evaluated on a case by case basis - depending on the situation, no refund, full refund or partial refund will be issued. If a refund is not issued, an account credit may be issued. Hostking will only issue a refund or credit within 7 days after the initial sign up date of the service. Therefore, Hostking retains the right to grant or deny any refund or credit request - not affected by date. (For some special offers, the money-back guarantee day will be varied; Domain Name registration/transfer fee(s) are non-refundable. Some payments are non-refundable but may receive an account credit. To prevent abuse, only a client's first invoice is eligible for a refund unless stated otherwise. We accept Visa, Master Card and PayPal. All services are setup, free of any fees or charges. Clients are encouraged to pay by 2Checkout or Payfast as it is the easiest way to handle payments at this time. There are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Uptime Guarantee

Hostking offers each client with a 99.9% uptime guarantee. In the event that a 99.9% uptime (measured per month) is not met, clients will be eligible to receive a credit(s) based on the situation and amount of downtime. However credit(s) may not be provided for certain events such as: DDoS (Distributed Denial of Service) attacks, scheduled maintenance, reboots, hardware replacements and null-routes. In order to receive a "compensation" credit, the client must do so by making a request by opening a billing ticket or by emailing support. Hostking's network is DDoS (Distributed Denial of Service) protected, we cannot guarantee any level/type of protection. We are often able to protect against various types of attacks up to 20Gbps. Attacks that are larger than this will result in the target IP address being null-routed. We are not responsible for any downtime or performance decreases caused by DDoS attacks.

Limitation of Liability

Hostking shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Hostking servers going off-line or being unavailable for any reason whatsoever. Furthermore, Hostking shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Hostking servers. All damages shall be limited to the immediate termination of service.

Payments

All services are billed according to the dates they were first activated on. If you do not pay for service renew within 7 days after deactivation, your service will be suspended. If you do not pay for service renew within 30 days after deactivation, your service will be terminated. You will receive an email reminder 7 days until deactivation. A penalty fee will incur if a payment with an incorrect amount is made to Hostking. When a refund is made from Hostking, a transaction fee occurs on our behalf of the total amount paid from the client. A penalty fee of 10% from the total amount paid by the client will be deducted. Hostking will not be liable to issue the full refund that exceeded the initial amount stated on invoices.

Non Refundable Services:

Domains Registered
WHMCS Licences
Softaculous
Direct Admin Licensing

Note the above are included in many VPS or Reseller packages hence the cost may be subtracted from the total amount before refund is completed.

Affiliates

You agree that Hostking may amend this agreement at any time without notice to you. You agree to keep advised of any changes to this agreement by checking the Hostking on a periodic basis on the announcement pages

Domains Registered

1.) This Affiliate Program Agreement (also "Agreement," "Affiliate Agreement," "Terms and Conditions," "Affiliate Terms and Conditions") is entered into by and between Hostking Pty Ltd, a South Africa private limited company (“Hostking") and the Partner (also "You," "Affiliate Partner," "Affiliate"), and is made effective as of the date of electronic acceptance.

2.) This Agreement sets forth the terms and conditions of your use of the Affiliate Program (the "Affiliate Program" or the "Services"). Your electronic acceptance of this Agreement signifies that you have read, understood, acknowledged, and agreed to be bound by this Agreement, along with Hostking's Universal Terms of Service Agreement, incorporated herein by reference.

3.) The terms "we," "us," or "our" shall refer to Hostking. The words "you," "your," "User," "customer," or "Affiliate" shall refer to any individual or entity who accepts this Agreement. Nothing in this Agreement shall confer any third-party rights or benefits.

4.) Hostking, in its sole and absolute discretion, may change or modify this Agreement and any policies or agreements which are incorporated herein at any time, and such changes or modifications shall be effective immediately upon posting to the Hostking website (this "Site").

5.) you acknowledge and agree that: a.) Hostking may notify you of such changes or modifications by posting them to this site b.) The use of the site or services offered after such changes or modifications have been made (indicated by the "Last Revised" date at the top of this page) shall constitute your acceptance of this Agreement as last revised. If you disagree to be bound by this Agreement as last revised, do not use (or continue to use) this Site or the Services found at this site.

6.) Hostking may occasionally notify you of changes or modifications to this Agreement by email. Therefore, you must keep your account ("Account") Information, including your email address, current. Hostking assumes no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate or out-of-date email address.

Participation in the affiliate program

a.) To enroll in the Affiliate Program, you need to submit your application through the affiliate signup form on the Hostking website (https://www.hostking.co.za). b.) We review all affiliate signups before deciding if an application is accepted. If we determine that your application is not suitable for the Affiliate Program, it may not be accepted.

Your responsibilities

1.)It is your full responsibility to provide us with accurate account information, and it is your responsibility to keep that information up to date. Such information includes, but is not limited to: contact details, payment details, tax information, all website URL(s) where Hostking is promoted, promotional means and practices, and any other information we may request.

2.)Hostking reserves the right to request any additional information about each website where Hostking is being promoted and any other information about the practices used to promote Hostking on those websites. If you fail to provide the requested data or the data is not accurate, it may result in exclusion from the Affiliate Program, temporary suspension or termination of your Affiliate account, and loss of any Commissions.

a) The Affiliate must act in good faith and refer clients in good standing. Clients in good standing are referred web hosting account owners who have provided valid contact information, have active accounts that do not exceed any limitations per the Hostking Terms of Service, and are not marked as fraudulent. Active accounts refer to your referred new users who have created an account and have not cancelled it in 45 (forty-five) days.

b.) It would be best if you did not make any recommendations or take any actions that would result in a potential revenue loss for Hostking.

c) You should not use any marketing practices that may attract clients that are not in good standing.

d) It would be best if you did not act in your own interest as per modifying, copying, or altering any banners, icons, graphics, or any other content that is contained in Hostking’s Links, including but not limited to changing and modifying any copyright or trademark notices, without prior written approval from Hostking.

e) You shall not use self-referral methods. You can't click on your affiliate links and banners and make orders via your unique affiliate link. Matching IP addresses used to log in to the Affiliate panel and create the purchase will be considered self-referral, and no exceptions will be made. Additionally, using VPN services to purchase the affiliate link will also be considered a violation. Violations can result in the loss of all accrued Rewards and dismissal from the program.

f) The Affiliate should not engage in any blackhat SEO/spam link-building techniques to generate more referrals for Hostking.

g) You agree not to violate any applicable law.

h) It would be best if you were loyal to Hostking and should not misuse its confidence and shall not damage Hostking reputation.

i) Not to advocate, promote, or encourage violence or discrimination against any person, organization, or governmental entity.

3) If Hostking suspects or detects patterns of violations of the Affiliate Program Agreement, Hostking reserves the right, as a result of Program Agreement violation, to suspend or terminate your Affiliate account and cancel all commission payments due.

Affiliate Advertising

1) Only promotional materials that Hostking approves may be used on the Affiliate's Site to advertise Hostking. Approved promotional materials refer to the materials provided in your Affiliate Area. Approved promotional materials may contain Hostking trademarks, service marks, logos, and slogans for you to display on your Affiliate Website. By signing this Agreement, we grant you a non-exclusive, limited, and non-transferable license to access, download, and place the approved promotional material on your website to promote websites operated, controlled, and owned by Hostking.

2) If by the decision of any party, the Affiliate Agreement is terminated, upon termination, your non-exclusive, limited and non-transferable license to access, download and place the approved promotional materials of Hostking will be immediately and automatically withdrawn.

3) Inappropriate ways of advertising include, but are not limited to:

a) The Usage of any illegal or spam method of advertising, such as unsolicited email, unauthorized placing of the link in forums, newsgroups, message boards, etc.;

b) Bidding on keywords and phrases containing the "Hostking" trademark, variations or misspellings of the trademarked term on Pay Per Click or Pay Per Impression campaigns on the search engines (Google, Yahoo, MSN, Ask, Bing, or others) without our prior approval. You are not allowed to use the Hostking Website(s) as a display URL in Paid media ads and to direct-link or redirect to the Hostking Website(s);

c) Using non-unique copyright infringing content to promote Hostking;

d) Using traffic generated by pay to read, pay to click, banner exchanges, click exchanges, PPV advertising, pop-up/under, or similar methods;

e) Providing cash backs, rewards, or any other kind of incentives to obtain the sale without our prior approval;

f) Offering price savings methods, including coupon(s), voucher(s), discount codes, or added value offers without our prior approval;

g) Using our advertising and promotional materials, trademark, or name in a way that negatively affects our image;

h) Using iframes or any other techniques or technology that places your affiliate tracking cookie in any means other than an actual click-through;

i) Use link cloaking or masking techniques or technology to promote Hostking on websites and networks not explicitly listed in your affiliate profile and hiding that traffic source;

j) Your website(s) must NOT contain offensive, obscene, illegal, pornographic material, or other objectionable material. This includes, but is not limited to, bigotry, hatred, pornography, satanic materials, trademark and copyright materials, all content of an adult nature, etc. The declaration of any materials as such is subject to our reasonable opinion;

k) Your domain name(s), company name, logo, trademark, product(s), project(s), and service(s) must NOT contain keywords and phrases containing the "Hostking" trademark or any other variations or misspellings confusingly similar to Hostking trademark, name, logo or domain name, without our prior approval;

l) Your domain name(s), company name, logo, trademark, your product(s), project(s), or service(s) must NOT contain keywords and phrases that contain or are confusingly similar to third-party trademarks, names, logos or domain names unless the trademark owner has duly authorized you.

4.) Hostking shall have the sole right to decide if a promotional method you use is appropriate. The use of any advertising method that we consider inappropriate may result in a warning, suspension, or termination of your affiliate account and cancellation of all outstanding Commission payments due. Additionally, any rude, aggressive, or offensive means of communication with the dedicated affiliate manager will result in a permanent ban from the Affiliate Program with no exceptions made.

Affiliate tracking cookies

We track affiliate sales automatically by using cookies. The cookies are automatically placed in the user's browser, which clicks on the affiliate link to reach our website. Every cookie is stored for up to 30 days. If a previous affiliate's cookie is already placed in the same user's browser, it will be overwritten with the new cookie. If cookies are deleted intentionally by the user, Hostking does not hold responsibility for this action.

Affiliate comissions

1) If the sale is for Hostking Shared Hosting plans, WordPress Hosting, .NET Hosting, Sitebuilder plans, and Reseller Hosting, you will receive a 60% (sixty percent) Commission. We will pay no Commission for the one-month hosting plans bought by the clients. With Revenue Share offers, the maximum Commission for one sale is R 4500. Any applicable taxes, fees, additional services (personal information protection), and domain prices are not included. (Example: a client bought Hostking VPS for a year and paid R 7765.88 (taxes included). Here's how your Commission will be counted: (R7765.88 – R1164.88 (VAT 15% (depends on the country))*60% = R 3960.60 ). In total, you will receive R 3960.60 Commission.

2) We retain the right to change the Commission structure and the method of calculation of the Commission at any time. Other Commission plans are not offered as standard but could be discussed with your Account Manager after reviewing the Partnership.

3) If you disagree with the Commission due date as stated, you shall can email billing@hostking.co.za and indicate the reasons or observations in 30 (thirty) days since the balance owing or the force event's date.

4) Failure to send an email within the prescribed time limit shall be considered an irrevocable acknowledgement.

5) If the purchase is cancelled or refunded by the client's request during the 45 days - the Commission for such purchase will not be credited. We retain the right to review all transactions for possible fraud, whether such fraud is on the part of the Customer or your part.

6) During the time we are reviewing the request for possible fraud or any illegal activity, we may withhold payment of any balance to you for up to 180 (one hundred eighty) days while we investigate and verify that the relevant transactions comply with the provisions of the Agreement, laws, and regulations.

Invoicing:

1) We will provide you with the Commission statement due in your Affiliate Area at the start of a new month.

2) Pay-out requests should submit the previous payable period via specified email until the end of the last month. For example, the request for June 2021 should be sent by the end of July 2021. Pay-outs will be released by the 20th of the running month. If the request is submitted after the end of the previous month - the pay-out will be transferred to the next payment round

3) You should make at least three conversions to request the pay-out. The minimum payout amount for PayPal withdrawal is R1500. The minimum pay-out for Electronic Funds Transfer is R1500.

4) Please keep in mind that Electronic Funds Transfer payment withdrawal period is (7) working days in order for it to be completed. Due to this reason, the commission payouts can be released later than the 20th of each month.

Relationship of the parties

1) Both the Affiliate and Hostking agree that they are entering into this Affiliate Agreement as independent contractors. This Agreement creates no partnership, agency franchise, joint venture, sales representative, or employment relationship.

2.) You have no authority to accept or make any representations or offers on behalf of Hostking. You cannot make any statements on your website or otherwise that would contradict anything in this Section.

Account termination

1.) You may cancel and terminate your affiliate account at a moment's notice by contacting us through your Client Area. Hostking will send you a confirmation that your account has been terminated, as requested.

2) Hostking can terminate an affiliate account:

a.) with a seven-day prior notice without providing any explanation.

b.) Immediately, without any prior notice, if your affiliate account or you violate the Affiliate Program Term and condition.

3) After an affiliate account is terminated, the sales associated with the Affiliate will no longer be tracked by us, and you will no longer qualify for any future Commission. Additionally, an Affiliate will be considered an inactive Affiliate if the account does not have any new Conversions for the last six months. Such accounts will be marked as dormant.

4) If any Commissions are due at the time of termination, they will be paid to the Affiliate after any applicable holding period with the regular payout cycle.

5) No outstanding Commission payments will be due if your account is terminated due to the violation of these Terms and Conditions, and an administrative fee of R950 (or the equivalent in the currency listed in your Affiliate Area) will be due by the Affiliate.

6) Once the Affiliate account is terminated, the Affiliate is obliged to remove any promotional materials, links, logos, trademarks, and slogans of Hostking from his or her website within three (3) business days. This provision survives the termination of the Affiliate Agreement.

7) Upon the termination of this Affiliate Agreement, the Affiliate no longer has the right to use any of Hostking trademark(s), logo(s), and slogan(s) and will refrain from any actions that may affect the reputation, the image and any business relations with current and potential clients of Hostking, directly or indirectly.

8) Once the Affiliate account is terminated, this Affiliate Agreement is removed automatically.

Confidential Information

1) Each party acknowledges that, as a result of this Affiliate Agreement, it may gain access to certain Confidential Information of the other party. "Confidential Information" means all documentation and information, including techniques, algorithms and processes, and technical, business and marketing Information, designated or marked by the party disclosing such documentation and Information orally, visually, or in writing (the "Disclosing Party") as "proprietary" or "confidential" or the like, or that the other party (the "Receiving Party") knows to be confidential, or should reasonably consider being confidential under the circumstances of its disclosure, supplied by the Disclosing Party to the Receiving Party in connection with this Affiliate Agreement.

2) During the Term and for a period of five (5) years after that, each Receiving Party agrees:

a) To hold the Disclosing Party's Confidential Information in strict confidence, using the same degree of (but no less than reasonable) care and protection that it exercises with its Confidential Information of a similar nature

b) Not to directly or indirectly disclose or otherwise make available any Confidential Information of the Disclosing Party to a third party

c) Not to copy or use Disclosing Party’s Confidential Information for any purpose other than as necessary to fulfil the receiving party's obligations or exercise its rights under this Affiliate Agreement.

3) Each party will disclose the other party’s Confidential Information only to its employees and affiliates with a need to know to fulfil such party's obligations hereunder. In addition, the Receiving Party will be allowed to disclose Confidential Information of the Disclosing Party to the extent that such disclosure is approved in writing by the Disclosing Party or is required by law or by order of a court or similar judicial or administrative body, provided that (to the extent permitted by law) the Receiving Party notifies the Disclosing Party of such required disclosure promptly and in writing and cooperates with the Disclosing Party, at the Disclosing Party's reasonable request and expense, in any lawful action.

4) The obligations of this Section will not apply to Confidential Information if such Information:

a) is publicly available before or at the time of disclosure, or later becomes publicly known through no act of the Receiving Part

b) was, before disclosure here under, rightfully known to the Receiving Party (other than in connection with this Affiliate Agreement) without confidentiality restriction.

Governing Law

1.) Any controversy or claim that will resolve arising under this Affiliate Agreement will be addressed according to the jurisdiction and legislation where the Hostking entity servicing your Affiliate account is located.

Changes to affiliate program terms

1) We reserve the right to change any policies or terms of this Affiliate Agreement. The amendments and supplements of the Agreement are effective immediately upon being posted to the Hostking website.

2) The current Terms and Conditions of the Affiliate Agreement are always available publicly on Hostking’s website.

3) If you disagree with the amendments and supplements of the Affiliate Agreement, you can cancel your account within (10) ten business days, counting from the date of the modifications and supplements.

4) Only an official Hostking officer has the right to make any amendments or supplements to this Affiliate Agreement. No agent of, or person employed by or under contract with, Hostking has any authority to alter or vary this Affiliate Terms and Conditions Agreement. No oral explanation or oral information given by any party shall alter the interpretation of this Affiliate Agreement.

Credits

Credits on accounts due incorrect billing by Billing department will be processed immediately. Withdraws for Affiliate Credits or payments can take 21 days. Credits to bank accounts can only be done 21 days from request

SMS Notifications

Hostking will send an sms notification to all customers who have not opted out of receiving sms notifications when the following occurs:

  • Invoice is generated
  • Third Overdue Invoice is generated
  • Domain Expires
  • Service is Suspended

Marketing

Users May choose to opt-out to any of our marketing during registration, Our client area, SMS, Email, etc.
You agree to allow us to market and provide you with new information of our services via sms, email, whatsapp,etc. unless you opt-out via SMS or any other means.
We will adhere to the POPI Act of South Africa however if you would like us to remove you kindly contact support or disable it via your client area.

Acceptable Usage Policy:

Please refer to AUP

Domains

Domain Purchases are non-refundable. Transfer fees are non-refundable when domain is already transferred. If you are registering or transferring a domain name you must also agree to the Domain Name Registration Agreement. Domain name WHOIS records must be on the OWNER'S details not the RESELLER or Hostking itself. Domains shall be renewed at the same price as new registrations. The current pricing is displayed on our website. Domain renewal reminders will be sent in advance of expiration via email to the address stored in your client area. Domains are ONLY auto renewed with a positive credit balance containing enough funds to renew the domain/s

After 10 days (ZA) or 29 days(International) of being expired, domains enter the redemption period. At this point, a renewal fee of R6000 (.com etc.) and ZACR R300 (co.za,org.za,etc.) for local domains to renew the domain name. Hostking will request that you to pay this cost until the 30th day past expiration and we will try to renew it. After the 30 day expiration deadline, the domain will no longer be available and may have to be re-registered when it becomes available. If Invoices are not paid on time by due date and domain has expired and redemption stage passed the invoice may go into cancelled state as it will now need to be re-registered

Should an expired domain enter the redemption period, the cost of restoring the domain shall be no more than R3200. Prices to domains can change unexpectedly at anytime. We will notify customers within 24 to 48 hours of such a change Kindly note we do not register premium domains(Domains with 3 characters). If for any reason a premium domain is registered there may be a additional cost Should a reseller's client contact us to renew a domain we will assist only in such a request. Kindly note and ensure all your domains are renewed when and as they should be, usually you have 10 (ZA) or 30(International) days after expiry to pay before a domain goes into redemption stage, not guaranteed. Please pay before(early) to ensure all goes through successfully and you do not loose your domains

We do not assist client's clients in anyway - it is against policy and unethical to do so. Free Domain Registration for some annual higher end packages (Advanced, Business and Pro) applies to the following extensions only: .co.za,.org.za,.web.za,.net.za

If for any reason your domain is not registered,renewed or transferred correctly, Hostking, its directors, agents or employees WILL UNDER NO CIRCUMSTANCES WHATSOEVER BE LIABLE for any reason including human error. Hence please check that your domain is registered,renewed or transferred correctly at all times. We will however do our best to assist as best we can in transferring and registration of each and every domain.Should a reseller's client contact us to transfer a domain we will not assist unless written consent from our client is provided or Form 2 of COZA (Uniforum) is done with attached affidavit

VPS Server Backups

All VPS Servers come with 1 weekly backups which is overwritten each weekend. This is to protect from server, system or client data loss. Clients may still create their own backups, and we do recommend this. Unmanaged servers do not have local or weekly backups, Unmanaged VPS clients should ensure they have setup some SVN or backup system on their VPS for database and web file backup revisions. Managed servers however can be set to have daily, weekly or monthly backups from within WHM in cpanel or Plesk.

Loss Or Corruption Of Data

You acknowledge and agree that Hostking is not and shall not be responsible or liable for any loss of any kind (including lost profits) or corruption of data that you may experience on the Services or otherwise, nor are we required to return to you any data that you have stored on the Services. This includes, without limitation, the loss or corruption of data resulting from the suspension, deletion, or modification of your web pages or the Hostking site, network, system, or server "crashes" or outages, or other power outages, damage caused by viruses, worms, or security breaches, file corruption, and any other cause. We recommend that you to maintain backup versions of your web pages and related information to help protect yourself against such losses. We however do server backups daily and account weekly backups and have and will continue to do our utmost to protect all our clients even free hosting client's data to the fullest extent with all our backup software and servers.

Term/termination

Term. This agreement shall be effective upon when applying for hosting services from Hostking.
You may terminate this Agreement immediately for any reason at any time by sending mail to support@hostking.co.za.
Termination by Hostking.
When account is cancelled and terminated backups are only kept for a period of 1 week. Please contact us within 1 week if you require backup of your cancelled account.

Disclaimer

Hostking cannot be held liable for system downtime, crashes, or data loss. Hostking has the right to terminate, suspend or cancel any client and or any service without notice or refund. We cannot be held liable for any predicted estimate of profits/income in which a client would have gained if their service was functioning. Certain services provided by Hostking are resold. Thus, certain equipment, routing, software, and programming used by Hostking are not directly owned or written by Hostking. Moreover, Hostking holds no responsibility for the use of our clients' accounts. If any of our terms, policies or conditions are failed to be followed, the client account in question may be deactivated as well as all services/products attached to it. We reserve the right to remove any account without advance notice for any reason without restitution as Hostking sees fit. Hostking is not responsible for any clients files, data or actions. FURTHERMORE, Hostking retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

Free Web Hosting

Users are not allowed to downgrade from a higher tier package to free web hosting. An upgrade from free web hosting to a higher tier package is only permissible. Hostking has the right to remove any account information if a downgrade occurred from a higher tier package.

Hostking is not liable and does not transfer accounts from any other paid web hosting package(s) to free web hosting.

Backups aren't offered on our Free Web Hosting plans. In order for backups to happen, an upgrade to a higher tier package is advised.

If you would like to upgrade to a higher tier package, please contact our support team either via the live chat option or by issuing a ticket.

Credits on accounts due incorrect billing by Billing department will be processed immediately. Withdraws for Affiliate Credits or payments can take 21 days. Credits to bank accounts can only be done 21 days from request

1.)It is your full responsibility to provide us with accurate account information, and it is your responsibility to keep that information up to date. Such information includes, but is not limited to: contact details, payment details, tax information, all website URL(s) where Hostking is promoted, promotional means and practices, and any other information we may request.

Affiliate Advertising

4.) Hostking shall have the sole right to decide if a promotional method you use is appropriate. The use of any advertising method that we consider inappropriate may result in a warning, suspension, or termination of your affiliate account and cancellation of all outstanding Commission payments due. Additionally, any rude, aggressive, or offensive means of communication with the dedicated affiliate manager will result in a permanent ban from the Affiliate Program with no exceptions made.

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Account termination